Frequently Asked Questions

Every NHICESSITY piece is thoughtfully prepared before it begins its journey to you ♡ Some items are made to order, which means they may need a little extra time to be created before they're packed and shipped. Orders are typically processed within 3–7 business days, and delivery usually takes 2–10 business days within Canada, depending on your location. You'll receive a shipping confirmation email as soon as your order is on its way. ✿

Yes! We offer free shipping on orders over $___ ♡ Shipping rates for orders below the minimum will be calculated at checkout.

Tracking is available on select shipping options ♡ If you choose a tracked shipping method at checkout, you'll receive a tracking number by email once your order has shipped. Please note that some lower-cost shipping options do not include tracking, which helps keep shipping rates more affordable ✿

Need to make a change? Send us a message at contact.nhicessity@gmail.com as soon as possible ♡ We'll do our best to accommodate your request, but once an order has been shipped, we can't guarantee changes or cancellations. ✿

Each NHICESSITY piece is carefully made and packaged with love ♡ Due to the handmade and made-to-order nature of many of our products, all sales are final unless your item arrives damaged or there is an issue with your order. If you have any concerns, please don't hesitate to reach out — we're always happy to help ✿

Refunds are only offered for eligible orders, such as items that arrive damaged or incorrect. To request a refund, please contact us at contact.nhicessity@gmail.com within 7 days of delivery and include your order number along with photos of the issue ♡ Once reviewed, we'll let you know the next steps.

Please email us within 7 days of receiving your package with your order number and clear photos of the damage. We'll work with you to find the best solution, whether that's a replacement or refund. ✿

Every NHICESSITY piece is thoughtfully crafted using a variety of carefully selected materials ♡ Depending on the design, our accessories may include acrylic charms, lampwork glass beads, plated metal charms, pearls, crystals, and other decorative elements. Our earring hooks are made from 925 silver-plated copper, while many of our findings, such as eye pins, are nickel-free brass. ✿

Our earring hooks are made from 925 silver-plated copper, and many of the metal components we use are nickel-free, making them a great option for many people with sensitive ears ♡ However, because everyone's skin sensitivities are different, we cannot guarantee that our earrings will be suitable for every individual. If you have specific allergies or concerns, feel free to reach out before placing an order ✿

To keep your NHICESSITY pieces looking their best and lasting longer ♡
✿ Store your accessories in a cool, dry place when not in use.
✿ Avoid contact with water, perfumes, lotions, and other chemicals.
✿ Remove jewelry before showering, swimming, exercising, or sleeping.
✿ Handle delicate charms and beads with care.
✿ Gently wipe metal components with a soft, dry cloth if needed.

With a little love and care, your NHICESSITY pieces can continue making memories with you for years to come.

Nope ♡ You can check out as a guest and complete your order without creating an account. Creating an account is completely optional, but it can make it easier to view your order history and save your information for future purchases. ✿

We accept a variety of secure payment methods, including major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment options available at checkout ♡ Available methods may vary depending on your location.

Absolutely ♡ Your payment information is processed through secure, encrypted payment providers. NHICESSITY does not store your full payment details, helping ensure your information stays safe and protected while you shop ✿